GHI Members



 

Select your plan

GHI EPO/PPO Members

 

Service

You can quickly and easily check the status of your claims, review benefits and verify eligibility by visiting your personalized, secure myGHI Web site. You may also communicate directly with Customer Service by sending a secure email using myGHI's Message Center.

For further customer service assistance:

Please call 212-501-4444 in New York City and 800-624-2414 in other areas.

Mental Health and Substance Abuse
For issues relating to mental health and substance abuse, please call the phone number listed on the back of your ID card.

Submitting a Claim
Please send completed claim forms to:

GHI
P.O. Box 3000
New York, NY
10116-3000
Download form

Other forms are available for download here.

Pre-certification
To pre-certify for certain kinds of care, please call 212-615-4662 (in NYC) or 800-223-9870 outside NYC. You can also check the status of pending pre-certifications or extensions. Learn more about pre-certification.

Additional Resources

  • Member FAQ - answers common questions about interacting with GHI.
  • For 24 hour automated information about your coverage, visit GHI's AnswerLine.
Back to Top
 

GHI HMO, Child Health Plus (CHP), Family Health Plus (FHP)
and Medicaid Members

Service
You can quickly and easily check the status of your claims, review benefits and verify eligibility by visiting your personalized, secure myGHI Web site. You may also communicate directly with GHI Customer Service by sending a secure email using myGHI's Message Center.

For further customer service assistance:

Please call 877-244-4466 .

Mental Health and Substance Abuse
For issues relating to mental health and substance abuse, please call the phone number listed on the back of your ID card.

Submitting a Claim
Please send completed claim forms to:

GHI HMO
P.O. Box 4141
Kingston, NY
12402
Download a claim form

Other forms are available for download here.

Pre-authorization (Referrals)
Patients must receive a referral in order to receive services from a specialist.

For questions please call: 877-244-4466

Additional Resources

  • Member FAQ - answers common questions about interacting with GHI.
  • For 24 hour automated information about your coverage, visit GHI's AnswerLine.
Back to Top
 
 

Medicare Plans


  • GHI Medicare Choice PPO

    • Customer Service:
    1-866-557-7300 (Monday through Friday, 8AM to 5PM)
    1-877-208-7920 TDD/TTY for hearing impaired (Monday through Friday, 8AM to 6PM)

    Sales:
    1-800-611-8454
    1-877-208-7920 TDD/TTY for hearing impaired

  • GHI Medicare Prescription Drug Plan

    • Customer Service:
    1-800-585-5786 (24 hrs a day, 7 days a week)
    1-800-899-2114 TDD/TTY for hearing impaired (24 hrs a day, 7 days a week)
    1-800-624-2414 (Monday through Friday, 8AM to 8PM)

    Sales:
    1-800-325-9792
    1-866-248-0640 TDD/TTY for hearing impaired

  • Medicare Supplement Insurance

    • Customer Service: 1-800-624-2414
    Sales: 1-800-444-2333
Back to Top
 
 

Walk-In Service Center


GHI's Walk-In Service Center is open from 8:00AM to 5:30PM, Monday through Friday.

    441 Ninth Avenue
    New York, NY 10001-1681
    (212) 615-0000